COVID-19 Guidance and FAQ
COVID-19 Guidance and FAQs
COVID-19 Updates and Guidance
Following the latest COVID-19 announcement, we will be reopen on the 27th April.
Tickets are now available, and our online Skate Shop is still open!
We recommend following us on Facebook and Instagram to get up-to-date with any changes.
Our opening hours will vary according to which Level we’re in, in line with guidelines from the Scottish Government. Here’s what you can expect from us:
Rink completely closed, with no sessions going ahead.
Family discos and junior lessons can go ahead for ages 4-17 only, with masks, social distancing, and increased hygiene measures in place. If you’re 18 or over, you can support your child on the rink while wearing your shoes, and you’re welcome to hang out and watch from our cafe – you just can’t skate (yet!)
We split the days into two-hour sessions – you get 1.5 hours skating time, with 15 minutes either side to safely get in and out of the venue.
Capacity of Sessions
Following the guidance from the Scottish Government, the capacity of sessions has been reduced to allow enough space for social distancing. Taking the whole venue into account, there needs to be a minimum floor area of 9m² per person.
The maximum number of people allowed in the venue is 111, including staff, skaters, and spectators. The total number allowed on the rink is 57 skaters. But in the interest of safety and well being, we’ve chosen not to meet that maximum capacity.
To give you an idea of how many people we can have in the venue at any one time, here’s an example. A two-hour Saturday daytime session has a capacity of 40 skaters. We’re assuming that each skater is accompanied by a parent or guardian (who counts as a spectator). There will be up to 15 staff for each session. So that’s a total of 95 people in the building.
To make sure we can stick to our limited capacity, we will not be taking walk-ins. We strongly advise skaters and spectators book online in advance.
Trace and Protect
When you book online, we’ll collect information from the lead booker for Trace and Protect. You’ll also be encouraged to provide the details of the other attendees.
This info includes a contact number, the number of people from your household attending, date and time of visit and, where possible, the time you left too.
Face coverings must be worn, unless you are exempt under government guidelines. This includes children aged 6 and up. You can take your face covering off when you’re seated at your table with your group.
COVID-19 General Advice
If you or any of your household have symptoms of COVID-19, please stay at home. We will refund your tickets if you email email@example.com to let us know the situation. Once you’ve completed the quarantine period or tested negative, you’re welcome to come back.
Hand sanitiser is provided throughout the building. Please use sanitiser on arrival, regularly throughout your visit, and when you leave. Thoroughly and regularly washing your hands is also okay.
Respect social distancing of 2 metres in all directions, read the signs around the venue, and follow all staff directions.
Our cafe will be open during sessions. Please note bringing your own food or drinks is not allowed, except for a bottle of water.
Where possible, avoid touching surfaces – e.g. don’t lean on the barriers of the rink, or the counter in the cafe.
We prefer contactless payment where possible, but we’ll still take cash.
Just like at supermarkets, you’ll need to queue outside the door and follow social distancing markers. Staff will guide you into the building, show you how to hire and return skates, and find a table at the seating area. If you’re got any problems, please approach a member of staff – at a suitable distance!
We’ll clean the venue before and after every session, and a member of staff will be continually cleaning down surfaces throughout sessions too.
Frequently Asked Questions
Is there free car parking?
Yes, there is on street parking. At peak times it can get very busy, especially during the school holidays, so you might not be able to find a space. It may be easier to park at Shields Road Subway station, which is a few minutes walk from the rink.
I have a health concern, should I skate?
No – skating is a potentially dangerous activity, so if you’re not sure then you shouldn’t skate. We highly recommend that you don’t skate if you suffer from high blood pressure, heart, back or neck problems, brittle bones, joint injuries, or any other condition that could be aggravated by this activity. If you’re pregnant, or suspect that you could be, you should not take part in this activity. If you’re still unsure, speak to your GP before you come.
What public transport links are nearby?
Rollerstop is very accessible by public transport! We’re just few minutes walk from both Kinning Park and Shields Road Subway stations. If travelling by bus, McGill’s 38 and First’s 9 go down Paisley Road West, which is right next to the rink.
Is there a somewhere to get food?
Yes, we have a cafe inside the venue, serving a range of meals and snacks, with dairy free and gluten free options too.
Can I bring my own snacks drinks or food?
No. Please support our in-rink cafe – no food or drink from outside is permitted in our venue.
Are there lockers to put belongings?
Yes, lockers cost 50p which non-returnable once the door is locked. Month-pass holders get access to free lockers.
I’m not skating, is there a fee for spectating?
Yes, for all 4+ sessions (except Wednesday Jam). Every skating ticket includes 1 spectator. If you have more spectators than skaters in your group, you’ll need to purchase a £2.50 Spectator ticket for every extra person, to comply with current capacity restrictions. There are no spectators at Adult (16+) discos, so any attendees who do not wish to skate still need to purchase a ticket (without skate hire is the cheapest option).
Are there skates available to hire?
Yes, we have over 400 pairs starting in child size 6 up to an adult size 14. Please note we need to disinfect and quarantine skates after each use, so you first choice of skates may not be available.
Can I hire inline skates?
No, we only have quad style skate for hire, but you are welcome to bring your own inlines if you wish.
Can I bring my own skates?
Absolutely, but it’s up to you to ensure they are safe to use. All types of skates are welcome.
Can I bring a scooter, skateboard or Heelys to the rink?
Nope, we only allow roller skates or blades on our rink.
What should I wear to the roller disco?
Anything which is comfortable and doesn’t restrict your movement. If you’re hiring skates, you MUST HAVE SOCKS. If you don’t bring socks with you, you can buy some from our skate shop.
Can I wear fancy dress?
Totally. Many people do, especially for parties.
What is the youngest age that a child can skate at the disco?
4 years old.
Am I too old to skate at the disco?
You’re never too old! If you’re still active and healthy, it shouldn’t be a problem for you to skate, but please do read the info above regarding any health concerns you may have – this applies for any age!
I have a child with me who won't be skating - do I have to pay entry for them?
There is no charge for under 4s, or for a spectator already included in the skating ticket you’ve purchased (see “I’m not skating, is there a fee for spectating?”). Otherwise you’ll need to purchase a £2.50 Spectator ticket for every extra person.
Do you offer student discounts?
No, but our Tuesday £6 Skate is a great bargain if you’re after a cheap-skate!
I'm over 60 - can I get discounted entry?
No, but our Wednesday lunchtime skate is slightly cheaper and usually quiet with plenty of room to practice. Month Passes for unlimited skating are also very good value.
Do you still offer family tickets?
No, we no longer offer family passes, but Month Passes are very affordable for regular skaters – £30 for kids, £40 for adults, for unlimited skating for an entire month with no contract.
I bought a ticket but can no longer attend, can I get a refund?
Refunds can be given if you cancel no less than 7 days before the event.
If cancellation notice is given between 24 hours and 6 days before the event, the ticket(s) may be transferred to a different date no more than 2 months after the date of the original booking.
If you notify us on the day, or after the event took place you are not eligible for a transfer or refund.
I'm not eligible for a refund, can I give my ticket to a friend?
Yes, absolutely. But make sure you notify us in advance, so we can take the attendees’ details for Test and Protect.
I never received my ticket, or I've lost it. What should I do?
First, check your spam folder. Sometimes the ticket emails ends up there. The email will have the subject line “RollerStop Roller Rink Glasgow”. If you can’t find the email ticket, you can use your confirmation of payment as proof of purchase.
Is there a bar?
No, drinking and roller skating don’t mix! NO ALCOHOL is permitted on the premises. We ask that you save the drinking until after you’ve skated – you’ll have worked up a thirst! Anyone who is visibly intoxicated will not be allowed to skate and no refund will be given.
Will I receive my tickets in the post?
No, you’ll receive an email confirmation of your purchase – this is your ticket. Please have either a print-out of this email or have it ready on your phone when you arrive at reception.
Can I leave my children at the disco unattended and collect them later?
We recommend that all U16s should be accompanied by an adult, at least until you’re confident they can skate. Children who can skate and are 13 years or older, with a mobile phone to contact an adult in case of emergency, may be left on their own at the rink, at your own risk. Children under 13 will not be permitted without an adult.
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Can I bring my own helmet or protective equipment?
Yes of course. If you or your child has a cycle helmet they’d like to use, it’s suitable for skating.
What protective equipment is provided?
Wristguards, helmets, knee- and elbow-pads are available for all skaters, for free, at all sessions. You’re welcome to bring your own – this is encouraged for early years and first time skaters. At the very least, we strongly recommend that you wear wristguards.