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COVID-19 Guidance and FAQ

COVID-19 updates and guidance

New Timetable and prices

COVID-19 update. (October 21st)

We have to make some changes to follow the COVID-19 guidelines for the 9th October to 1st November.

Unfortunately, all adult events are cancelled. 

This includes Thursday’s adult lessons and skating sessions, also Saturday’s retro roller disco too.

Disappointing news we know, and we are sorry for any inconvenience.

Good news is family sessions are still on!

But, only if you are under 18.

This means if you are 18 or over, unfortunately, you will not be able to skate, and can only spectate/chill out at the cafe.

Junior lessons will run as normal.

Prices

Sessions for ages 4+

Saturday: 12 PM – 6 PM (3 x 2 hours sessions, 1.5hr actual skating time)  Age 4-17 (Capacity: 40 skaters per session)

Session 1: 12 PM to 2 PM

Session 2: 2 PM to 4 PM

Session 3: 4 PM to 6 PM

Sunday: 12 PM – 4 PM (2 x 2 hours sessions, 1.5hr actual skating time)  Age 4-17 (Capacity: 40 skaters per session)

Session 1: 12 PM to 2 PM

Session 2: 2 PM to 4 PM


Prices

Sessions for ages 4+
£8.50 Entry (includes one spectator)
£11.00 Entry with skate hire (includes one spectator)
£2.50 Additional spectator



Lessons and parties

Children’s Parties and roller derby lessons will not be available until further notice.



Capacity of sessions


Following the guidance from the Scottish Government, the capacity of sessions has been reduced to meet floor area m² per person.

This means that there is a total amount of people allowed in the venue and on the rink. The maximum number of people allowed in the venue is 111 including staff, skaters, and spectators. The total number of skaters allowed on the rink is 57 skaters.

For the time being, we have chosen not to meet the maximum capacity in the interest of safety and well being.

To give you an indication of how many people you can expect to be in the venue at any one time, here is an example.

A Saturday day time session has a capacity of 40 skaters. We are assuming that each skater is accompanied by a parent or guardian (spectator). There will be up to 15 staff for each session. Therefore, 95 people will be present in the building.

“The maximum occupancy of each indoor facility should be limited to a minimum floor area of 9m2 per person. For this figure, the area is the net usable indoor facility space available to occupants to use, including changing  rooms, toilet  and wash facilities.”





Online Booking


To monitor our capacity in line with government guidelines, all attendees are encouraged to pre-book (including additional spectators) to guarantee entry.

To book go to the website, www.rollerstop.co.uk

You must also book a session if you have a monthly pass and include a telephone number for Test & Protect. Please email info@rollerstop.co.uk with the date and session you wish to attend, at least 24 hours in advance.





Trace and protect


As tickets for sessions are online booking only, we will collect all necessary information required for trace and protect.

“The name of each customer or visitor,  or when attending as a small household group,  the contact details for one member of that group – a ‘lead member’ – noting the size of the group. A contact phone number for each individual,  or for the ‘lead member’ of a small household group. Date of visit and arrival  and, where  possible, departure time.”


Face coverings


Face coverings must be worn unless you are exempt under government guidelines, or you are seated in your group at a table. 

“In indoor places and where physical distancing is difficult and where there is a risk of contact within 2m with people who are not members of your household, you are expected to wear a face covering.”





COVID-19 General Advice

Stay at home if you, or any of your household have symptoms of COVID-19 until the symptoms have passed, you have completed quarantine or have tested negative. You can let us know by email info@rollerstop.co.uk and we will refund your tickets.

Use sanitiser (either the ones provided, or use your own) on arrival, regularly throughout your visit, and upon leaving. Thoroughly washing hands is also acceptable.

Respect social distancing of 2 metres (in all directions), read the signs and follow staff directions. 

Our cafe will be open during sessions, you cannot bring your own food or drinks, except water in a suitable container.

Cough into your elbow, not your hands, and avoid touching your face.

Where possible avoid touching surfaces, ie don’t lean on the barriers of the rink, counter in the cafe etc.

Contactless purchases of goods from the rink and cafe are preferable, where possible, but we will still accept cash.

Like supermarkets you will need to queue outside the door, so follow the social distancing markers, and wear appropriate clothing.

Staff will guide you into RollerStop and show you how to collect and return skates and/or find a seating area. Any problems please approach a member of staff (at a suitable distance)! 

The venue will be cleaned before and after every session, and a member of staff will be continually cleaning down surfaces throughout sessions too. 


FAQ

Where is the Roller Rink?

139 Middlesex Street, G41 1EE (type RollerStop CIC into Google maps and it puts a pin in our location)


Is there free car parking?

Yes there is on street parking; At peak times it can get very busy (especially during the school holidays). During peak times it may be easier to park at Shields Rd underground which is a few minutes walk from the rink.

I have a health concern, should I skate?

No, skating is a potentially dangerous activity, if you’re not sure then you shouldn’t skate. We highly recommend that you do not take part in skating activity if you suffer from high blood pressure, heart, back or neck problems, brittle bones, joint injuries or any other condition that could be aggravated by this activity. If you are, or suspect that you could be pregnant you should not take part in this activity. If you are still unsure, speak to your GP before you plan to attend.

What public transport links are nearby?

We are a few minutes walk from both Kinning Park and Shields Rd underground. If traveling by bus McGill’s 38 and First’s 9 go down Paisley Rd west which is close to the rink.

Is there a somewhere to get food?

Yes, we have a cafe inside the roller disco, serving a range of meals & snacks, with dairy free & gluten free options too.

Can I bring my own snacks drinks or food?

No, please support our in-rink cafe – no food or drink from outside is permitted in our venue, thanks!

Are there lockers to put belongings?

Yes, lockers cost 50p which is not returned once the door is locked. Lockers are free for month – pass holders.

I’m not skating, is there a fee for spectating?

Yes, for all 4+ sessions (except Wednesday Jam). Each skating ticket (with or without skate hire) includes 1 Guardian/Spectator. If you have more spectators than skaters in your group you will need to purchase a £2.50 Spectator ticket for every extra person to comply with current capacity restrictions. There are no spectators at Adult (16+) discos, any attendees who do not wish to skate still need to purchase a ticket (without skate hire is the cheapest option).

Are there skates available to hire?

Yes we have over 400 pairs starting in child size 6 up to an adult size 14.

Can I hire inline skates?

No, we only have quad style skate for hire, but you are welcome to bring your own inlines if you wish.

Can I bring my own skates?

Yes of course you can, but it’s up to you to ensure they are safe to use.  All types of skates are welcome.

Can I bring a scooter, skateboard or Heelys to the rink?

No, we only allow roller skates or blades on our rink.

What should I wear to the roller disco?

Anything which is comfortable and doesn’t restrict your movement. If you are hiring skates you MUST HAVE SOCKS.

Can I wear fancy dress?

Yes if you wish, many people do especially for parties.

What is the youngest age that can skate at the disco?

4 years old

Am I too old to skate at the disco?

No you are never too old! If you are still active and healthy there should be no problems but please read the info above regarding any health concerns you may have – this applies for any age!

I have a child with me who will not be skating, do I have to pay entry for them?

It depends, there is no charge for under 4s, or a spectator already included in the skating ticket(s) you have purchased (see I’m not skating, is there a fee for spectating?). Otherwise you will need to purchase a £2.50 Spectator ticket for every extra person.

Can Wheelchair users join the roller disco?

Yes they can join in, we recommend visiting during a quieter session, please review our Wheelchair policy for more information.

Do you offer student discount?

No, but our Tuesday 2-4-1 deal is a great bargain if you’re after a cheap-skate!

I am over 60 can I get discounted entry?

No, but our Wednesday lunch time skate is slightly cheaper & usually very quiet with plenty of room to practice. Month passes for unlimited skating are also very good value.

Do you still offer family passes?

No, we no longer offer family passes but month passes are very affordable for regular skaters. £30 jnr/ £40 adult for unlimited skating for an entire month with no contract.

I have bought a ticket but can no longer attend, can I get a refund?

Refunds can be given when the cancellation is 7 or more days before the event.
If cancellation notice is given between 24 hours and 6 days in advance of the event, the ticket(s) may be transferred to a different date (no more than 2 months after the date of the original booking).
If you notify us on the day, or after the event took place you are not eligible for a transfer or refund.

I am not eligible for a refund, can I give my ticket to a friend?

Yes of course.

I haven’t received or have lost my ticket, what should I do?

First of all check your spam folder, sometimes the ticket emails ends up here. The email will have the subject line RollerStop Roller Rink Glasgow. If you can’t find the email ticket you can use your confirmation of payment as proof of purchase.

Is there a bar?

No, drinking and roller skating don’t mix. NO ALCOHOL is permitted in the premises. We strongly advise that you save the drinking until after you’ve skated, you’ll have worked up a thirst! Anyone who is visibly intoxicated will not be allowed to skate and no refund will be given.

Will I receive tickets in the post?

No you will receive an email confirmation of your purchase, this is your ticket.  Please have either a print out of this email or have it ready on your smart phone when you arrive at reception. No you will receive an email confirmation of your purchase, this is your ticket. 

Can I leave my children at the disco unattended & collect them later?

We recommend for a first time visit, all U16s should be accompanied by an adult, at least until you are confident they can skate. Children who can skate and are 13 years+, with a mobile phone to contact an adult in case of emergency may be left on their own at the rink, at your own risk. Children under 13 will not be permitted without an adult.

Can I bring a youth group?

Yes! Roller skating is a great activity for children’s groups such as after school clubs, guides, scouts or summer clubs. To find out more information click HERE

I’m having problems booking on your site

Our booking system does not work with the browser “Internet Explorer” – Microsoft is soon to stop supporting this browser & it is very much on it’s way out – please update to Microsoft edge, or another popular browser, such as Google Chrome, Firefox or Safari.

Can I bring my own helmet or protective equipment?

Yes of course, if you or your child has a cycle helmet or similar they are very welcome to bring it along.

What protective equipment is provided?

Wristguards, helmets, knee & elbow pads are available for all skaters, for free at all sessions. You are very welcome to bring your own – this is encouraged for early years and first time skaters. It is strongly recommended at the very least that wristguards are worn.


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